Refund Policy

Last updated: 17 August 2026

Aethergrid is a software product operated by MOCH RADJA NAFFAL ALDYANSYAH, Jalan Tengah, kp, Ruko cemara.1, Jawa Barat 40218, Indonesia.

30-day money-back

You may request a full refund within 30 days of the purchase / order completion date if the software is not a fit. This applies to the first paid period of a Aethergrid SaaS subscription.

How to request a refund

Email sewkaorak@outlook.com with your order email and Paddle order ID if you have it. You can also contact Paddle customer service directly.

Who handles returns

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle provides customer service inquiries and handles returns as Merchant of Record. Paddle customer service: https://www.paddle.net.

After 30 days

Cancel anytime to stop the next renewal. Fees already billed after the 30-day window are not refundable except where required by law or approved by Paddle.